General

What materials do you use?

We only use precious metals in our jewellery:

Sterling Silver - We use certified 925 sterling silver which is made up of 92.5% pure silver and 7.5% other metals. The addition of other metals makes it far more durable than pure silver alone, with no compromise to colour or lustre.

18K Gold Vermeil - Our gold vermeil designs are made with 18k solid gold (with a minimum of 2.5 microns) carefully layered on top of 925 sterling silver. This finish can be up to 14 times thicker than average gold plating and far more durable.

Do you provide a warranty?

Every piece of Voeme Jewellery has a 12-month warranty so you can buy with confidence. We will repair or replace pieces that have a quality fault or defects if they are returned back to us within 12 months of ordering.

If you have any problems with your jewellery, contact us by email at support@voeme.com with your order number and images of the item showing the fault and our customer service team will assist you with getting this resolved. 

How can I find out when an out of stock item is back in stock?

You can find out if this item in question will be back in stock by emailing us atinfo@voeme.com

Delivery

What are your UK delivery options?

Our UK shipping options are as follows:

Standard (3–5 business days): £3.95

Express (1–2 business days): £7.95

Free standard shipping on orders over £75.

Do you ship internationally?

Yes, we ship internationally.

  • Europe: £8.95 (5–10 business days)
  • US/Canada: £12.95 (7–14 business days)
  • Rest of World: £14.95 (up to 21 days)
  • Duties & taxes may apply depending on your country.

Returns & Exchanges

Can I return an item if I've changed my mind?

Items can be returned within 30 days if they are unworn. Please contact us at support@voeme.com if you would like to speak to us about a return. 

For more information, head to our Returns page.

Can I exchange a gift that was purchased for me?

We would be happy to exchange your unworn item. We do require details of the person who purchased the item to locate the order.