Privacy policy

Effective Date: June 2025

Voeme – The Wheelhouse, Durham, DL2 3JA, United Kingdom

At Voeme, we value your privacy as much as we value beautiful craftsmanship. This policy explains how we collect, use, and protect your personal information when you shop with us at voeme.com.

 

1. Information We Collect

When you interact with Voeme, we may collect the following:

  • Personal details: your name, billing/delivery address, email, and phone number.
  • Order information: purchase details, payment method, and delivery preferences.
  • Account details: if you create an account, your login and saved preferences.
  • Device data: IP address, browser type, and how you use our website (via cookies and analytics).
  • Communication: messages sent to our support team (info@voeme.com, support@voeme.com, pr@voeme.com).

 

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders safely and securely.
  • Provide customer support and handle returns or exchanges.
  • Send you order confirmations, tracking updates, and essential service messages.
  • Improve your shopping experience by personalising content and recommendations.
  • With your consent, share news about new collections, promotions, or insider perks.

We never sell your data to third parties.

 

3. Sharing Your Information

We only share your data with trusted service providers who help us run our business:

  • Payment processors (Shopify Payments, Klarna, PayPal, Apple Pay, Visa, Mastercard, Amex).
  • Delivery partners (Royal Mail, DHL, or similar).
  • IT and analytics providers (Shopify, Google Analytics) to improve website performance.

All partners are GDPR-compliant and only use your data for agreed services.


4. Cookies

Voeme uses cookies to:

  • Keep items in your cart.
  • Remember your preferences (like currency and shipping country).
  • Analyse website performance to improve your experience.

You can disable cookies via your browser, but some features may not work properly.

 

5. Your Rights

Under UK & EU GDPR law, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Ask us to delete your data (“right to be forgotten”).
  • Withdraw marketing consent at any time.

To exercise these rights, email us at info@voeme.com.


6. Data Retention & Security

We retain order data for 6 years (for tax and legal compliance). Other data is kept only as long as necessary.

Voeme uses Shopify’s secure infrastructure with encryption and fraud prevention tools to protect your information.


7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

info@voeme.com  |  Voeme – The Wheelhouse, Durham, DL2 3JA, United Kingdom